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Frequently Asked Questions By Our   Customers

We have provided below, answers to a list of questions and concerns most of our customers usually have, regarding their shipping needs and the transport of their vehicles, but probably not all. Our professional staff will answer any questions you may have in order to serve you better. We hope the answers below will be informative, and help make your experience with us a pleasant one. The Frequently asked questions are grouped in two sections:

Questions about International Shipping

How long in advance I need to plan for International shipping?
How much does it cost to ship my household goods?
How can I reduce the cost of shipping?
What type of box should I use to pack my household goods?
What are steps needed to protect fragile items?
What are the necessary steps I need to load the container?
How is my vehicle loaded in the container?
What type of insurance coverage do I need?
What happens when my container reaches port of destination?
What is required to clear my container at the destination port?
Do I need to be present when my container is delivered?

Questions about Auto Transport

How long does it take to ship my vehicle?
How many days in advance I need to call?
How long does it take to have my car picked up?
How far in advance reservations are accepted?
How much does it cost to ship my car?
Do I need to pay in advance to ship my vehicle?
What form of payment options do I have?
Can I pack my belongings in my car?
What if I am unavailable to Pick up the car?
What if my location is inaccessible to the truck?
How much gasoline do I leave in the tank?

Answers about International Shipping

Q - How long in advance I need to plan for International shipping? Top
 
The summer months are the “peak” of the moving season. Please allow at least 4 weeks prior notice for all bookings, if possible.
Q - How much does it cost to ship my household goods? Top
 
Moving costs are based on total volume (measured in cubic feet) or weight of your personal belongings. Although the exact volume cannot be determined until final packing is completed, our representative's training and work experience enable us to provide an estimate that is as near as possible to the final cost.
Q - How can I reduce the cost of shipping? Top
 
One of the best ways to save on moving is selective packing. Will that king-sized bedroom set fit your new home abroad? Will that appliance work on the electrical current in your new home? Will you be able to get spare parts for it? These are questions you should ask, and your Rinkens representative will help you answer them. He knows which appliances will work and whether they would be cheaper to replace here or overseas. He can even arrange for the appliances you buy here to be delivered directly to the Rinkens warehouse for shipping.
Q - What type of box should I use to pack my household goods? Top
 
Use the right boxes. Although the boxes you obtain from your neighborhood supermarket or liquor store may be free, they are not nearly as strong or padded like new boxes. They are more susceptible to causing damage to your valuables in transit.
Q - What are steps needed to protect fragile items? Top
 
Be sure to point out to our packing crew the boxes in which you've packed fragile items, especially if those items are valuable. Rinkens team leader will advise you on whether those valuables need to be repacked in sturdier, more appropriate boxes. The heavier the item, the smaller the box it should occupy. A good rule of thumb is if you can’t lift the carton easily, it’s too heavy. Label all boxes.
Q - What are the necessary steps I need to load the container? Top
 
The boxes that you will need first should be loaded last. This might include toys, cleaning supplies, light bulbs, blankets, pillows, and sheets. Read the inventory form carefully, and ask our team leader to explain anything you don’t understand. Make a note of your shipment’s registration number, and keep your Bill of Lading handy. It is your responsibility to see that all of your goods are loaded, so remain on the premises until loading is completed. To insure that nothing gets left behind always do a final inspection of the premises. Do not sign any releases without completing this inspection.
Q - How is my vehicle loaded in the container? Top
 
We use unique reusable steel or wood racking systems, allowing us to send up to six vehicles in 40 ft. high cube containers and up to twelve vehicles in 40 ft. open top containers. Your vehicle will be prepared and loaded in the container for shipping with care and intelligence.
Q - What type of insurance coverage do I need? Top
 
Rinkens will take the best possible care of your belongings, using sophisticated security measures at our warehouses. There are, however, times when for reasons beyond our control (i.e. acts of God, fire, etc.), your goods may be damaged or lost. For this reason we suggest you insure your goods with an all-risk door-to-door marine insurance immediately upon their arrival to our warehouse (this includes war insurance). While the cost of insurance is not covered by our estimate, your Rinkens representative will be glad to guide you in the matter. Remember, always insure your goods for the amount of money it would cost to replace them in the country you are moving to. Costs overseas are often much higher than in the United States.

We offer a variety of insurance packages to suit your needs:

Marine Insurance - This might be the most problematic and misunderstood part of any moving contract. One of the more frequently asked questions is, “why do I need marine insurance?” There is no easy explanation to this other than, during local transportation, ground or ocean, contents are out of direct control on any freight forwarder. While contents are in Rinkens warehouse or at one of our many international handling agents warehouses, contents are insured by warehouse coverage for a limited time.

Total Loss - Your household goods or your vehicle will be covered in the vent of theft, fire, or accident on the boat and during transit.

Full Coverage - You can purchase insurance coverage for the full value of your belongings which includes protection for any damage incurred during shipping, but to qualify for the coverage, Rinkens must professionally pack and unpack the goods at both points. Always insure contents at their replacement value, in destination country.
Q - What happens when my container reaches port of destination? Top
 
When the ship reaches its destination, the outer steel container will be taken to a port-bonded warehouse and will be opened while a Rinkens supervisor watches. However your individual lift van will not be opened until you come to clear customs. The Rinkens representative in your new country will send you an arrival notice as soon as the steel container is unloaded. Then our customs representative, will assist you in getting your goods cleared. If you select door-to-door or port-to-door service, you can make arrangements at that time for the delivery of your goods to your new home.
Q - What is required to clear my container at the destination port? Top
 
Depending upon the county you are moving to, you will need some or all of the following documents in order to clear customs: Passport, Immigrant Certificate, Detailed packing list with value of contents, Receipts for appliances and new furniture, Tenancy contract or title for new house, Proper proof of tax exemptions, if entitled, Copy of agreement with Rinkens, Delivery order notice.
Q - Do I need to be present when my container is delivered? Top
 
Be sure you’re there when the delivery crew arrives. Plan to stay around while they unload in case they have any questions. If you cannot be there personally, be sure to authorize an adult to be your representative to accept delivery. Inform the destination agent of your chosen representative’s name. Your representative will be asked to not any change in the condition of your goods noted on the inventory at time of loading.
 

Questions about Auto Transport

Q - How long does it take to ship my vehicle? Top
 
Auto carriers pick up and deliver 8 to 10 vehicles at all times for auto transport within the United Sates, and 20 to 30 days for overseas shipping. Due to weather & road conditions, and other unforeseen factors make it impossible to guarantee the delivery date. Allow 7 to 14 days for the carriers to complete the trip on W-E runs, but can be quicker on other routes.
Q - How many days in advance I need to call? Top
 
Plan enough time for us to pick up your vehicle. Two weeks in advance is recommended. We will also deal with urgent situations on an individual basis, and will be given priority status. Please call us at: (888)886-6683 to discuss your needs.
Q - How long does it take to have my car picked up? Top
 
We normally schedule shipping for your vehicle with a truck within 2 to 3 days of the scheduled pick up date. Also, we can always arrange to accommodate your schedule, but you may incur additional costs.
Q - How far in advance reservations are accepted? Top
 
We do accept reservations up to two months in advance.
Q - How much does it cost to ship my car? Top
 
Prices are determined by mileage, vehicle size, and delivery location within the United States, and by size and weight for overseas shipping.
Q - Do I need to pay in advance to ship my vehicle? Top
 
You may either prepay or pay in the country of destination through one of our agents.
Q - What form of payment options do I have? Top
 
We accept Personal Checks, Cashier's Checks, Postal Money Orders, and Major Credit Cards
Q - Can I pack my belongings in my car? Top
 
As of 1998 the Department of Transportation ruled that you may NOT load any items in a vehicle on auto carriers. All trucks are subject occasionally to be inspected which includes unloading the vehicles off the truck and items in the vehicle. This could risk leaving the items behind. Auto carriers are NOT licensed to carry household goods or personal items, and are not covered by carrier's insurance. Any damage to your vehicle due to household goods shifting or braking is also not covered. Personal belongings left in the vehicle are shipped strictly at the owner's own risk. Carriers will not inventory any belongings left in the vehicle and will assume no responsibility. Also, items packed in the vehicle add weight and may cause damage to the exhaust system and or suspension of the vehicle.
Q - What if I am unavailable to Pick up the car? Top
 
Have an alternative party like a friend or relative to sign on your behalf. If you are not available for the pick up of your vehicle, it may have to go to a terminal for you to pick up
Q - What if my location is inaccessible to the truck? Top
 
Most trucks are 75 feet long and very wide which makes it impossible to reach most residential areas due to narrow roads, trees, power lines, city ordinances, and other road factors. The driver will attempt to get as close as possible to the delivery location, or we will arrange a convenient location like shopping center or major street crossing to pick up or deliver your vehicle.
Q - How much gasoline do I leave in the tank? Top
 
Whatever is in the tank will be acceptable, except when the vehicle is shipped overseas, it is recommended the tank should be as low as possible.
 

For any other questions, please feel free to call us at: (888)886-6683, and our Professional Staff will be glad to answer all your questions, and assist you with your transport needs.

 
 
 
   

International Overseas Moving Companies USA American Worldwide Shipping and Moving Company
Moving Overseas, ? We provide International Shipping for furniture, boxes, bags, suitcases, personal effects, household effects, excess baggage, household goods, cartons. If you've got it, we can ship it..........

International moving companies. Our USA Shipping and moving Services can arrange International movers and overseas relocation from these USA States: 
Alabama AL Alaska AK Arizona AZ Arkansas AR California CA, Los Angeles, Los Angeles, California, San Francisco, Calif. San Diego, California, New York, New York, San Francisco, San Diego, Chicago, Ill. Chicago, Colorado, CO. Connecticut, CT. Delaware, DE. District of Columbia, DC. Florida, FL. Georgia, GA. Hawaii, HI. Idaho, ID. Illinois, IL. Indiana, IN. Houston, Texas, Galveston, Jacksonville, Boston, Baltimore, Iowa, IA. Kansas, KS. Kentucky, KY. Louisiana, LA. Maine, ME. Maryland, MD., Massachusetts, MA. Michigan, MI. Minnesota, MN. Mississippi, MS. Missouri, MO. Montana, M. Nebraska, NE. Nevada, NV. New Hampshire, NH. New Jersey, NJ. New Mexico, NM. New York, New York, NY. North Carolina, NC. North Dakota, ND. Ohio, OH. Oklahoma, OK. Oregon, OR. Pennsylvania, PA. Rhode Island, RI. South Carolina, SC. South Dakota, SD. Tennessee, TN. Texas, TX. Utah, UT. Vermont, VT. Virginia, VA. Washington, WA. West Virginia, WV.

Our Overseas Moving Companies offer Shipping and daily collections in California.
If you have already packed, our overseas moving services can collect within 24 hours from anywhere in California, including these locations:
Alameda Alhambra Anaheim Anaheim Hills Anderson Antioch Arcadia Arcata Arvin Atascadero Auburn Bakersfield Barstow Benicia Berkeley Beverly Hills Big Bear Lake Bishop Buena Park Burlingam California City Camarillo Canoga Park Castroville Chico Chowchilla Chula Vista Clovis Colusa Commerce Concord Corcoran Crescent City Culver City Davis Delano Diamond Springs Dinuba Dixon Downieville East Palo Alto El Centro El Granada Escalon Eureka Fairfield Folsom Fresno Galt Gardena Gerber Greenfield Guadalupe Half Moon Bay Hanford Harbor City Hollister Jackson King City La Mirado Laguna Beach Laguna Hills
Laguna Niguel Lakeport Lakewood Lancaster Lathrop Lincoln Linden Livermore Lomita Lompoc Long Beach Los Angeles Los Banos Madera Marina Mariposa Markleeville Marysville McFarland Merced Mill Valley Milpitas Mission Hills Modesto Montebello Monterey Moorpark Morro Bay Mountain View Napa National City Nevada City North Hollywood Northridge Norwalk Oakland Oceanside Ojai Orange Oroville Oxnard Palm Desert Laquinta Palo Alto Paradise Pasadena Paso Robles Pinole Playa Del Rey Porterville Rancho Palos Verdes Redding Ridgecrest Riverside Rosemead Roseville S. San Francisco Sacramento Salinas
San Andreas San Bernardino San Carlos San Diego San Francisco San Jose San Luis Obispo San Marcos Santa Ana Santa Barbara Santa Clarita Santa Cruz Santa Maria Santa Monica Santa Rosa Shafter Sherman Oaks Signal Hill Simi Valley Soledad Sonora South Lake Tahoe Stockton Suisun City Sunnyvale Susanville Taft Tarzana Tehachapi Thousand Palms Torrance Tracy Tulare Turlock Ukiah Union City Vallejo Victorville Visalia Walnut Creek Wasco Weaverville West Covina Willows Wilmington Winnetka Woodland Woodland Hills Yreka


Moving and Relocation. Overseas Shipping and moving worldwide from these US Cities:

City Alabama Birmingham Huntsville Mobile Montgomery Alaska Anchorage Arizona Chandler Gilbert Glendale Mesa Peoria Phoenix Scottsdale Tempe Tucson Arkansas Little Rock California Anaheim Bakersfield Berkeley Burbank Chula Vista Concord Corona Costa Mesa Daly City Downey El Monte Escondido Fontana Fremont Fresno Fullerton Garden Grove Glendale Hayward Huntington Beach Inglewood Irvine Lancaster Long Beach Los Angeles Modesto Moreno Valley Norwalk Oakland Oceanside Ontario Orange Oxnard Palmdale Pasadena Pomona Rancho Cucamonga Riverside Sacramento Salinas San Bernardino San Buenaventura (Ventura) San Diego San Francisco San Jose Santa Ana Santa Clara Santa Clarita Santa Rosa Simi Valley Stockton Sunnyvale Thousand Oaks Torrance Vallejo West Covina Colorado Arvada Aurora Colorado Springs Denver Fort Collins Lakewood Pueblo Westminster Connecticut Bridgeport Hartford New Haven Stamford Waterbury District of Columbia Washington Florida Cape Coral Clearwater Coral Springs Fort Lauderdale Hialeah Hollywood Jacksonville Miami Orlando Pembroke Pines St. Petersburg Tallahassee Tampa Georgia Athens-Clarke County Atlanta Augusta-Richmond County Columbus Savannah Hawaii Honolulu Idaho Boise Illinois Aurora Chicago Joliet Naperville Peoria Rockford Springfield Indiana Evansville Fort Wayne Gary Indianapolis South Bend Iowa Cedar Rapids Des Moines Kansas Kansas City Overland Park Topeka Wichita Kentucky Lexington-Fayette Louisville Louisiana Baton Rouge Lafayette New Orleans Shreveport Maryland Baltimore Massachusetts Boston Cambridge Lowell Springfield Worcester Michigan Ann Arbor Detroit Flint Grand Rapids Lansing Livonia Sterling Heights Warren Minnesota Minneapolis St. Paul Mississippi Jackson Missouri Independence Kansas City St. Louis Springfield Nebraska Lincoln Omaha Nevada Henderson Las Vegas North Las Vegas Reno New Hampshire Manchester New Jersey Elizabeth Jersey City Newark Paterson New Mexico Albuquerque New York Buffalo New York Rochester Syracuse Yonkers North Carolina Charlotte Durham Fayetteville Greensboro Raleigh Winston-Salem Ohio Akron Cincinnati Cleveland Columbus Dayton Toledo Oklahoma Oklahoma City Tulsa Oregon Eugene Portland Salem Pennsylvania Allentown Erie Philadelphia Pittsburgh Rhode Island Providence South Carolina Columbia South Dakota Sioux Falls Tennessee Chattanooga Clarksville Knoxville Memphis Nashville-Davidson Texas Abilene Amarillo Arlington Austin Beaumont Brownsville Carrollton Corpus Christi Dallas El Paso Fort Worth Garland Grand Prairie Houston Irving Laredo Lubbock McAllen Mesquite Pasadena Plano San Antonio Waco Wichita Falls Utah Provo Salt Lake City West Valley City Virginia Alexandria Chesapeake Hampton Newport News Norfolk Portsmouth Richmond Virginia Beach Washington Bellevue Seattle Spokane Tacoma Vancouver Wisconsin Green Bay Madison Milwaukee

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